Please read these Terms and Conditions (“Agreement”, “Terms and Conditions”) carefully before using www.FishBoneFish.com ("Website”) operated by Fish Bone Knotless Gear Tie/Out-Tek, LLC. (“us”, “we”, or “our”). This Agreement sets forth the legally binding terms and conditions for your use of the website at www.FishBoneFish.com.
By accessing or using the website in any manner, including, but not limited to, visiting or browsing the website or contributing content or other materials to the website, you agree to be bound by these Terms and Conditions. Capitalized terms are defined in this Agreement.
Welcome to the Fish Bone Knotless Gear Tie Online Store (An Out-Tek, LLC. Brand). The use of our website is governed by the policies, terms and conditions set forth below. Please read them carefully. Your use of this website indicates your acceptance of these terms and conditions. Your placement of an order to us indicates your acceptance of these terms and conditions. We reserve the right to make changes to this website and these terms and conditions at any time.
Payment is required at the time of purchase and placement of your order. Payment is charged/debited at the end of the complete check-out process. You will not be charged prior to the final step, and can choose not to proceed at any time before payment is taken. We accept payment via Visa, MasterCard, American Express and PayPal. You must comply with the applicable Terms and Conditions of these providers. Please contact Info@FishBoneFish.com if you have any questions about invoicing and payment for goods.
We strive to ship all orders within a 24 Hour period. Many times we are able to ship same day if the order is placed before 3pm PST. We ship to virtually any address in the world using the standard United States Postal Service (USPS) unless otherwise indicated.
Once shipped, orders are generally received within 7 business days. We may pack orders on Saturdays, Sundays, or holidays and provide a tracking number to the customer but that does not mean the order has shipped. We are only able to ship some Saturdays but never on Sunday or holidays as USPS is not in service during such times.
While we will do all we can to ensure your order is delivered as quickly as possible, we cannot be held responsible for delays incurred by third party postage or freight providers.
Note that there may be restrictions on some products, and some products cannot be shipped to some international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page. Once an order has been processed, you will be emailed a tracking number.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full ounce.
4. Returns and Exchanges
100% Satisfaction Guarantee! No Hassle Return Policy!!
We strive to give our customers a great shopping experience. If you are not completely satisfied with your purchase for any reason, you can return it within 30 days of delivery for a full refund (minus shipping costs). Even if you used the product, we will take it back. Just make sure all items that were sent you are returned.
We will take care of the return shipping costs. We will also reimburse your shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). All Knotless Gear Ties carry a LIFETIME WARRANTY.
You should expect to receive your refund within four weeks of shipping back your item, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (2 to 10 business days), the time it takes us to process your return once we receive it (1 to 3 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply contact us at: Info@FishBoneFish.com so we can get the return process started.
Please be sure list your:
Reason for return
We will contact you back once we've received and processed your return.
5. Lifetime Guarantee
We pride ourselves on creating products that exceed our customer’s expectations for quality and durability. This Lifetime Guarantee covers all our gear ties in any metal for as long as you have them.
If your gear tie fails, send it back to us. We’ll replace any damaged product resulting from regular use, free of charge (minus shipping cost). This Guarantee does not cover damage caused by user modifications, accident (lost /stolen), improper care, non-standard usage or negligence. Product must be returned to us for evaluation.
Please contact us with any questions or concerns:
Info@fishbonefish.com or (951) 207-5350.
Return shipments must be prepaid. We cannot be liable for lost in-bound packages. If your claim is determined to be valid, the product will be replaced at our expense within 10 to 15 business days.
6. Pricing and Availability
While we try to ensure that all details, descriptions and prices which appear on the website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you within 24 hours, we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.
We will NEVER sell your personal information to anyone. Your information is to be used only for matters relating to Fish Bone Knotless Gear Tie/Out-Tek, LLC.
Before or at the time of collecting personal information, we will identify the purposes why such information is being collected.
We only collect and use personal information only for purposes specified by us and for related purposes, unless consented by the individual or as required by law.
We only retain personal information as long as needed for the fulfillment of those purposes.
We only collect personal information through lawful and fair means and in some cases, with the knowledge or consent of the individual.
Personal information is to be relevant to the purposes of use, accurate, complete, and current.
We will protect personal information by reasonable security safeguards against loss, theft, unauthorized access, sale, disclosure, copying, use, or modification.
We will always have information about our policies and practices relating to the management of personal information, readily available to customers posted on our website or as requested through email/printed letter.
Fish Bone Knotless Gear Tie/Out-Tek, LLC. is committed to conducting business in accordance with these principles in order to ensure the confidentiality of personal information is protected and maintained.
8. Order Confirmation
When you place an order, you will receive an acknowledgement e-mail confirming receipt of your order. This email will only be an acknowledgement and will not constitute acceptance of your order. A contract between us for the purchase of the goods will not be formed until your payment has been approved and our billing agent has debited your credit or debit card.
When you register to our website, you agree to the terms and conditions stated on this page. You must provide us with true and accurate registration information. You must keep any user name and password allocated to you confidential, and we are entitled to assume that anyone using that user name and password is you. Registering on our website also signs you up for our periodical newsletter and monthly contests when available. If you choose to no longer recieve newsletters, you have the option ot unsubscribe. If you no longer wish to be included in our monthly contests, you can withdrawl by contacting us by email.
10. Intellectual Property
The website and its original content, features and functionality are owned by Fish Bone Knotless Gear Tie/Out-Tek, LLC. and are protected by international copyright, trademark, patent, trade secret and other intellectual property or proprietary rights laws.
We may terminate your access to the website, without cause or notice, which may result in the forfeiture and destruction of all information associated with you. All provisions of this Agreement that by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity, and limitations of liability.
12. Links To Other Websites
Our website may contain links to third-party websites that are not owned or controlled by Fish Bone Knotless Gear Tie/Out-Tek, LLC.
We have no control over, and assume no responsibility for the content, privacy policies, or practices of any third party websites or services. We strongly advise you to read the terms and conditions and privacy policies of any third-party website that you visit.
13. Governing Law
This Agreement (and any further rules, polices, or guidelines incorporated by reference) shall be governed and construed in accordance (without giving effect to any principles of conflicts of law) with the laws of California, United States.
14. DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY
OUR SERVICES AND ALL INFORMATION, CONTENT, MATERIALS, PRODUCTS (INCLUDING SOFTWARE) AND OTHER SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH OUR SERVICES ARE PROVIDED BY US ON AN "AS IS" AND "AS AVAILABLE" BASIS, UNLESS OTHERWISE SPECIFIED IN WRITING. WE MAKE NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF OUR SERVICES, OR THE INFORMATION, CONTENT, MATERIALS, PRODUCTS (INCLUDING SOFTWARE) OR OTHER SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH OUR SERVICES, UNLESS OTHERWISE SPECIFIED IN WRITING. YOU EXPRESSLY AGREE THAT YOUR USE OF OUR SERVICES IS AT YOUR SOLE RISK.
TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. WE DO NOT WARRANT THAT OUR SERVICES, INFORMATION, CONTENT, MATERIALS, PRODUCTS (INCLUDING SOFTWARE) OR OTHER SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH OUR SERVICES, OUR SERVERS OR ELECTRONIC COMMUNICATIONS SENT FROM US ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. WE WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF ANY OF OUR SERVICES, OR FROM ANY INFORMATION, CONTENT, MATERIALS, PRODUCTS (INCLUDING SOFTWARE) OR OTHER SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH ANY OF OUR SERVICES, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES, UNLESS OTHERWISE SPECIFIED IN WRITING.
CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS.
15. Dispute Resolution
Any dispute or claim relating in any way to your use of our website, or to any products or services sold or distributed by us will be resolved by binding arbitration, rather than in court, except that you may assert claims in small claims court if your claims qualify. The Federal Arbitration Act and federal arbitration law apply to this agreement.
There is no judge or jury in arbitration, and court review of an arbitration award is limited. However, an arbitrator can award on an individual basis the same damages and relief as a court (including injunctive and declaratory relief or statutory damages), and must follow these Terms and Conditions as a court would.
To begin an arbitration proceeding, you must send a letter requesting arbitration and describing your claim to our registered agent Access Lawyers Group, 283 South Lake Ave, Suite 200, Pasadena, CA 91101. The arbitration will be conducted by the American Arbitration Association (AAA) under its rules, including the AAA's Supplementary Procedures for Consumer-Related Disputes. The AAA's rules are available at www.adr.org or by calling 1-800-778-7879. Payment of all filing, administration and arbitrator fees will be governed by the AAA's rules. We will reimburse those fees for claims totaling less than $10,000 unless the arbitrator determines the claims are frivolous. Likewise, Amazon will not seek attorneys' fees and costs in arbitration unless the arbitrator determines the claims are frivolous. You may choose to have the arbitration conducted by telephone, based on written submissions, or in person in the county where you live or at another mutually agreed location.
We each agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated or representative action. If for any reason a claim proceeds in court rather than in arbitration we each waive any right to a jury trial. We also both agree that you or we may bring suit in court to enjoin infringement or other misuse of intellectual property rights.
16. Changes To This Agreement
We reserve the right, at our sole discretion, to modify or replace these Terms and Conditions by posting the updated terms on the website. Your continued use of the website after any such changes constitutes your acceptance of the new Terms and Conditions.
Please review this Agreement periodically for changes. If you do not agree to any of this Agreement or any changes to this Agreement, do not use, access or continue to access the website or discontinue any use of the website immediately.
If you have any questions about the Terms and Conditions stated in this agreement, please contact us: Info@FishBoneFish.com